Frequently Asked Questions
1. Are you fully insured?
Yes, including public liability insurance — your business and property are covered while we work on-site.
2. Are your staff police checked and vetted?
Yes. Our team is appropriately vetted, and staff in required roles hold current National Police Checks and Working with Children Checks.
3. Will we have a dedicated cleaning team?
Wherever possible, yes — a consistent team gets to know your site, routines and expectations, backed by ongoing supervision.
4. What happens if our regular cleaner is unavailable?
We arrange suitable cover wherever possible, so your cleaning schedule keeps running with minimal disruption.
5. What happens if I'm not happy with a clean?
Let us know and we’ll fix it fast — our team monitors quality, and leadership is accessible if something’s not right.
6. Do you offer after-hours or flexible scheduling?
Yes. Cleaning can be scheduled before or after hours, overnight, or whenever suits your site best.
7. How quickly can you start?
Usually within a week of agreeing the scope — we’ll allocate your team and run a full site briefing beforehand.
8. How much does commercial cleaning cost?
It depends on your site’s size, frequency and service level, so we provide a free, no-obligation quote tailored to your needs.
9. Do I need to sign a long-term contract?
No lock-in contracts — we agree scope and terms upfront and adjust the service if your needs change later.
10. Do you offer more than regular cleaning?
Yes — carpet, upholstery and window cleaning plus deep cleans are all available through the one provider.
11. Are you a local Adelaide business?
Yes, proudly South Australian owned and operated — not a franchise or call centre.
12. What areas do you service?
Generally, within about 30km of the Adelaide CBD — outside that, just ask and we’ll let you know if we can help.
13. How do I get started?
Book a free, no-obligation site visit — we’ll assess your needs and send a tailored quote, usually within 24 hours.
14. Do you clean around nap times and operating hours?
Yes — we schedule around your centre’s routines, so children, educators and families aren’t disrupted.
15. What cleaning products do you use, and can you use ours?
We use products suited to childcare settings, minimising unnecessary chemical exposure — and we’re happy to work with your centre’s preferred products if suitable.
Built Around Your Business
Every workplace operates differently. We start with a free, no-obligation walkthrough of your site, then build a cleaning schedule around your hours, staff and priorities, including early morning, evening or after-hours service.
What You Can Expect From Compass
Free site walkthrough
No cost, no obligation. We take the time to understand your workplace and requirements.
Clear scope and quote within 24 hours
You receive a straightforward scope of work and transparent quote.
Your team ready before day one
A vetted, trained and fully Insured team is briefed on your requirements before service begins.
Ongoing accountability
Regular inspections and direct communication with your account manager help maintain consistent standards.
Switching cleaners is easier than you think
Not sure where to start?
We’ll visit your site, assess your needs, and deliver a tailored quote. No obligation,
no lock-in. Most clients are up and running within a week.